Important notice: Our work — including workshops, retreats, personal guidance sessions, and the Echoes of Wisdom podcast — is not counselling, therapy, or clinical mental health treatment. We provide educational guidance and transformational support. If you need clinical or medical help, please consult a qualified healthcare professional.
Our Commitment to Your Privacy
What you share with us — in a one-to-one session, a workshop, or a retreat — is held in the strictest confidence. We do not share your personal information or anything you disclose with third parties, except in the limited circumstances described below.
We also hold and process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely to deliver our services and communicate with you about our programmes. We do not sell or share your data with third parties for marketing purposes. You have the right to access, correct, or request deletion of your data at any time — contact us at info@headheartandsoul.co.uk.
Confidentiality in Group Settings
In workshops and retreats, we ask every participant to honour the same commitment we do. What is shared in the room stays in the room. Personal stories and experiences belong to the person who shared them — they are not yours to repeat, discuss, or identify outside the session, whether in conversation or on social media.
We open every group session with a clear group agreement to this effect.
Legal Limits to Confidentiality
There are a small number of situations where we have a legal obligation to act, even without your consent:
- Terrorism — Any information related to acts of terrorism must be reported to the relevant authorities. We are legally prohibited from informing you if such a disclosure is made.
- Money laundering and drug trafficking — Information about these activities must be reported to the appropriate authorities.
- Court orders — If a court issues a valid legal order requiring disclosure, we must comply.
Outside these specific legal obligations, your privacy is protected in full.
When We May Act to Prevent Serious Harm
Our work focuses on personal growth and emotional well-being. Occasionally, situations may arise where we have an ethical responsibility to act — not because the law requires it, but because someone’s safety may be at risk.
Situations we take seriously:
- Risk of serious harm — If you share clear plans or intentions to seriously harm yourself or others, we may need to contact appropriate services. Where possible, we will discuss this with you first.
- Child protection — We have safeguarding responsibilities regarding children. Any concerns about the abuse or neglect of a child will be reported to the relevant authorities.
- Vulnerable adult protection — Similar responsibilities apply if we have serious concerns about the safety of a vulnerable adult.
- Historical disclosures — Past events that don’t present a current risk remain confidential. We will encourage you to seek appropriate support where it seems helpful.
How we handle these situations:
Where a disclosure is necessary, we will:
- Speak with you first, wherever possible, and explore options together
- Consult with qualified professionals before acting if time allows
- Share only the minimum information needed to address the risk
- Keep a clear record of our decision-making
- Help connect you with appropriate professional support
Working with Authorities
We do not voluntarily share participant information with police or other authorities. We only disclose information when legally required to do so. Unless we are legally prohibited from doing so, we will inform you if a disclosure has been made.
What We Are — and What We Are Not
We want to be clear about this, because it matters:
- We provide educational guidance and transformational support — not clinical therapy or counselling
- We are not a crisis service — if you are in a mental health crisis, please contact your GP, call NHS 111, or contact the Samaritans on 116 123 (free, 24 hours a day)
- Where we feel clinical support would better serve your needs, we will say so honestly and help you find it — we maintain relationships with qualified professionals for exactly this reason
Safe Spaces — How We Protect the Work
Every workshop and retreat we run is designed as a safe container for genuine, sometimes deep, personal work. We maintain:
- Group confidentiality agreements at the start of every session
- Clear boundaries between educational guidance and clinical intervention
- Professional referral networks for participants who need clinical support
- Pre-participation screening to ensure our programmes are right for you before you join
Questions?
If you have questions about these protocols, or want to understand more about how our work differs from therapy, please get in touch before any session begins — we’re always happy to talk it through.
- Email: info@headheartandsoul.co.uk
- Website: www.headheartandsoul.co.uk